Privacy Statement • Message Hero UK

The purpose of this Privacy Policy is to set out how Message Hero Limited (“Message Hero Limited” “us” “we” or “our”) obtains and uses your personal information. Message Hero Limited takes the privacy of your information very seriously. You should read this policy together with our general Terms and Conditions.

If you have any concerns or questions regarding this Privacy Statement, please contact Message Hero Limited by email on support@messagehero.com or alternatively our postal address is Message Hero Limited, 3rd Floor, Hospitality House, 16 – 20 Cumberland Street South, Dublin 2, Ireland.

Personal Data Collection

We may collect the following data from you when you register through the Message Hero Limited website, purchase products or services from us, use the services we provide, submit enquiries to us or contact us, take part in market research; and/or submit enquiries :

i. Email;
ii. First name;
iii. Last name;
iv. Mobile Phone Number;
v. Postal Address;
vi. Company Name (if provided); and
vii. other personal information required to provide the product or service sought; and/or
viii. how you conduct and manage your account(s) with Message Hero Limited;

We also record information relating to your use of Message Hero Limited products and services including but not limited to the name, mobile number and associated note of the contacts entered on the website or collected via text messages received to the keyword(s) associated with your account other communications made and received by you and the date, duration, time and cost of such communications, address location for billing, delivery, installation, the names of the groups you use for organising your contacts, the text of the messages sent to and received from your contacts.
To improve our application we may record site usage statistics such as browser and device version and general browsing behaviour. We also collect website usage information using cookies.

How We May Use Your Contact List Data

We may use your data for the following:

To process your order or application for services;
To create and maintain accounts;
To supply services and products that you have ordered;
To contact you if necessary;
To inform you of any service related message or of any new services or functionality (eg the introduction of a new messaging service);
To provide you with service alerts and other information and messages;
To alert you if there are any major system changes or changes in Terms & Conditions or Privacy Statement;
To enforce our Terms and Conditions and ensure adherence to applicable law;
To bill and collect sums owed to us;
To provide support and gather customer feedback;
To protect the rights and safety of Message Hero and our employees, Members, owners, officers and others;
To transfer your information in the event of the sale of part or all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition;
To meet legal requirements such as complying with court orders;
To provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements;
To prosecute and defend a court, arbitration or similar proceeding;
To benchmark and improve the Message Hero service. Summarised data is used for benchmarking; and
To send you information and promotional material that we think may be of interest to you unless you have opted-out of the receipt of such information.

We may also use information collected from the website to personalise your repeat visits to our website, using cookies (see cookies section below).

Cookies

To enhance your experience of the Message Hero Limited website we may employ cookies [including but not limited to session cookies, persistent cookies and web beacons]. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Our cookies do not have an expiration date. No information obtained from cookies from which individual customers can be identified will be used by us for marketing purposes. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer.

Disclosure of your Information

Message Hero Limited may share personal information with other trusted third parties who provide services such as information processing, providing customer service, conducting customer research or satisfaction surveys, managing mailing lists etc. and/or other trusted third parties who are involved in the delivery of providing products or services used or ordered by you and/or are engaged by us in the business purposes for which processing may occur as referenced above. These companies’ processing of user data will always be subject to security and confidentiality obligations consistent with this Privacy Statement and applicable laws.
Message Hero Limited may also transfer your information:

in the event of the sale of part or all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition to a new or prospective owners of Message Hero Limited.
to meet legal requirements such as complying with court orders;
to provide information received hereunder to representatives and advisors such as attorneys and accountants to help us comply with legal and other requirements; and
to prosecute and defend a court, arbitration or similar proceeding.

Protection of Personal Information

The security of your personal information is extremely important to Message Hero Limited. We have put in place suitable administrative, technical and physical measures to ensure that your information is safeguarded from unauthorised access, disclosure, alteration and destruction.

Marketing

We and other Message Hero Limited group companies would like to send you information about the products and services we offer which may interest you. You may at any time opt out from receiving marketing information. If you no longer want us to contact you for marketing purposes please contact Message Hero Limited by email on support@messagehero.com or alternatively our postal address is Message Hero Limited, 3rd Floor, Hospitality House, 16 – 20 Cumberland Street South, Dublin 2, Ireland. Even though you may have opted out of future information or communications, where it is necessary to contact to you concerning products or services you have requested, you consent to our contacting you at any address provided.

Privacy Statement Changes

We may occasionally update this privacy statement. If our policy on information collection or uses changes we will advise you by updating our policy online. Therefore we would suggest you periodically review this statement to stay informed about how we process your personal information.

Right of Access

You can ask us for a copy of the information we hold about you by contacting Message Hero Limited by email on support@messagehero.com or alternatively our postal address is Message Hero Limited, 3rd Floor, Hospitality House, 16 – 20 Cumberland Street South, Dublin 2, Ireland. We may charge you an administration fee to cover the cost of carrying out your request. You should include adequate information to identify yourself and, such other relevant information that you may have that will reasonably to assist Message Hero Limited in fulfilling your request. Your request will be dealt with as soon as possible and will take not more than 40 days to process.

Updating and Correcting Personal Information

Whilst you are a user of the Message Hero Limited services, Message Hero Limited will acquire and process information about your use of the Message Hero Limited services. Message Hero Limited will retain this information for the primary purpose for which it was obtained and for other legitimate purposes including, where required by law. You may also ask us to change or delete any information we hold about you and we will make all reasonable efforts to update our records if we feel it is appropriate. Please help us to ensure your personal information is accurate by telling us as soon as reasonably possible in the event of change of address, contact details or other circumstances. If you would like to change any such information please contact Message Hero Limited by email on support@messagehero.com or alternatively our postal address is Message Hero Limited, 3rd Floor, Hospitality House, 16 – 20 Cumberland Street South, Dublin 2, Ireland.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should check the privacy policy on those sites.