At Message Hero HQ, we are constantly working to improve our product and website to enhance your experience as well as adding great new features to help you get the most out of your business SMS!
Well, we’ve just released a new version with some great improvements we think you’re going to love!
Want to have effortless two-way SMS communiactions with your customers? Check! Want to get 200 free messages when you invite another business to use Message Hero? Check! See below for our full list of new features.
Show us your excitement by Tweeting us @messagehero
1. Receive SMS Replies to your Online Inbox with Smart Reply
Our new Smart Reply feature automatically detects replies to your sent SMS and displays them in your online Inbox, without the need for keywords or virtual numbers! Just send texts and receive your replies – easy peasy! You could offer 24/7 SMS customer support, get instant feedback, run mobile polls and surveys or simply make your customer communications more interactive. Whatever your needs, this feature will change the way you look at SMS going forward. Don’t just broadcast – have a conversation!
2. Invite a Business
We’ve introduced a promotion for all existing Message Hero customers to reward you for sharing! Invite another business to use Message Hero and we’ll give you both a gift of 200 FREE MESSAGES when they first topup!! Just click the new ‘Invite a Business’ button on the left navigation bar in your Message Hero account.
3. Improved Customer Support Functionality
We have added functionality to allow Message Hero’s customer support team to help you upload contacts and make other specific changes to your account remotely. We’ve also added a ‘Business/Organisation’ field to our signup form to allow our support team to give you specific tips based on your industry.
While Message Hero can be a self-service tool, we pride ourselves on offering great customer support from helping you get set up to wording your marketing texts and everything in between.
4. User Interface Improvements
We are always looking at ways to make Message Hero more user-friendly, so we’ve updated our interface to help make it clearer:
- Clearer message counter: We’ve added styling to make it clear that you are moving into a multi-part message when you are sending long messages.
- Opt-Ins and Opt-Outs: Both are now automatically shown by most recent.
- Clearer ‘Message Sent’ feedback. Now when you send or schedule a message, we’ll show you a large notification so it’s more obvious your send has been successful!
5. Bug Fixes and General Updates
While our software always goes through rigorous quality testing, some little bugs can pop up from time to time, so like everyone else we clear up any issues reported every time we release a new version of Message Hero! We’ve also made more technical tweaks behind the scenes to ensure your SMS are sent and received in the most efficient way possible!
Feedback
Many of these improvements were based on your feedback, so thanks for letting us know your thoughts. If you’d like to request any other features, please get in touch and we’ll be sure to consider them for our next release!
